Voicemail to text / emailThe Cytracom PBX can send a shorter text message to your device as well as deliver the voicemail as an attachment to your email.
Personal AssistantYour personal assistant is an advanced find me/follow me feature that will locate you at up to five pre-configured locations.
Hunt GroupsHunt Groups will allow multiple extensions to ring at once when a call comes in. Ideal for sales teams, support teams and call centers.
Company DirectoryYour virtual receptionist can provide customized messages used to connect callers to pre-configured destinations. (i.e. 1 = Sales, 2 = Service, etc.)
Custom on hold musicEasily upload your own custom sound files to play on hold music and deliver company messaging for callers as they wait on hold.
Time of Day routesAllows routing decisions based on time and date. Multiple schedules can be configured for departments with different hours of operation.
Do-not-disturb (DND)A feature that simulates a phone being off-hook, sending calls received directly into voicemail. Other routing options are also available.
Custom CallerIDEasily customize the appearance of your outgoing Caller ID by either outgoing number or by extension.
Automatic Call Distribution (ACD)Used to route calls in a call center environment to the appropriate agents, based on factors such as time availability, behavior, and priority levels.
Call QueueCall queues are used to route calls in a first-in/first-out manner to the appropriate agent. These agents can be logged into the system via an extension. Call Queues are commonly used with an ACD, where the callers hear an announcement similar to "thank you for calling, all available agents are busy, please hold for the next available agent, or press 0 to leave a message". When an agent becomes available the call is routed to that agent. There are several routing options for call queues including: ring all, round-robin, least recent, fewest calls and random. These routing options ensure you fairly distribute calls across all agents in a queue.
Attended / Unattended TransferAbility to either transfer a call to an extension, group, or phone number before or after announcing the party being transferred.
Disable Outbound CallingThe ability to allow or disallow outbound calling on select extensions.
Direct Inward Dialing (DID)Setup a telephone number to dial directly to a device or extension.
3-way Call Conferencing
Royalty Free On-Hold Music