MESSAGING

What if you, as a managed services provider, could instantly connect your local machine to the local network of any of your clients? Imagine the ability to do things like:

• Directly access local printers, copiers, and multi-function machines or 
• Open the local management interface of a managed switch to troubleshoot or
• Access the local UI of a network video recorder or
• Connect to ANY device through its internal IP address!

Now, imagine being able to do that on a moment’s notice with a click of a button. Today, you can. Introducing Teleport by ControlOne. 

Teleport enables MSPs to select which managed LAN zone their machine is a member of at any given time. With teleport enabled, the software agent running on your machine shows your current network with an option to “teleport” to any zone of any client network. Of course, there are numerous protections in place to ensure security and control with this feature:

• Granular permissions - user-level security permissions enable control of which support personnel can access which networks.  
• Two-factor authentication - when a teleport session is initiated, two-factor authentication is enforced to ensure the identity of the connecting engineer. 
• Active session visibility  - ensuring that all teleport sessions are visible in a management dashboard for oversight and management purposes
• Audit log - when an approved support technician initiates teleport, they are prompted to enter a reason for the connection. This reason is added to the log files for future reference or compliance management.

Teleport is a powerful addition to ControlOne, further enhancing the capabilities of the software-defined networking platform built for MSPs. Teleport creates an enhanced experience for managed users while also driving support costs down. It elevates the efficacy of support teams and reduces friction with clients by allowing support technicians to join a LAN zone without taking over an end-user’s machine remotely. 

Interested in seeing Teleport? Book a demo now to watch it in action. 

Already a Cytracom Partner? Learn more about Teleport and how to use it in this article.