Voice Continuity, Powered by Ivie (Part 2 of Series)

I can't believe it's June! It has been an exciting year at Cytracom, and we have been very busy. In Part 1 of this series, we introduced Ivie and explored the why behind our intelligent voice platform. Today, I want to dig into one of the most powerful applications of Ivie: Voice Continuity.

Think of Voice Continuity as a Business Disaster Recovery (BDR) for your phone system. Just as MSPs sell backup and recovery solutions to protect clients' data, Voice Continuity protects your clients from communication outages and interruptions. When the Internet goes down, when a storm hits, or when disaster strikes—your clients' phones keep working.

This positions VoIP perfectly within the business continuity conversations you're already having with your customers. During Quarterly Business Reviews (QBRs), when you discuss backup strategies, disaster recovery, and business resilience, voice should be part of that discussion. What happens to your client's phones when their Internet fails? Do calls go unanswered? Or do they seamlessly redirect to mobile devices, another office, or a backup location?

Voice Continuity gives you and your customers total flexibility. Redirect calls to any location specified by the customer. Switch to another branch office. Redirect to the owner's mobile phone. The choice is theirs—and you can help them plan for it before they need it.

Ivie makes it easy to configure and manage Voice Continuity policies across all your customers from a single pane of glass. You get the visibility, control, and insight you need to deliver voice services with confidence.

Make sure you don't leave voice out of the conversation.