MESSAGING

Communications Readiness for your Customers in response to Coronavirus (COVID-19)

Noah Sessions
March 13, 2020

Like you, we are monitoring the latest developments on coronavirus (COVID-19). We are seeing the impact in our community, state, and throughout North America. During this time, you can count on our team to help you and your customers.

We know many businesses are considering work-from-home options for their employees. Cytracom is prepared to help businesses seamlessly transition to a remote workforce. Below are options you may find helpful to use and share with your customers.

Move your phone - simply take home your Cytracom desk phone and plug it into your home network with an RJ45 (Ethernet) cable. Note you need to also take the AC adaptor for the phone if you do not have a Power over Ethernet (POE) switch.

Cytracom D2 phones are also WiFi capable. You can get more info here.

Cytracom Mobile App - use either the iOS or Android Cytracom app to make and receive calls away from the office. You can download the apps in the App Store or Google Play store.

Android Help Center Article

iOS Help Center Article  

Forward your Calls/Use Find Me - forward all incoming calls to a mobile or landline phone where you will be working so you do not miss any calls.

Call Forwarding Help Center Article:

Find Me Help Center Article

Cytracom Desktop - you can also use Cytracom Desktop for Business Messaging with your remote workers and SMS/Text messaging with customers or vendors.

Desktop Help Center Article

Business Messaging Help Center Article

In the coming days, we will be looking at more ways to enable your customers to stay connected and productive in a remote working environment. We are committed to doing everything we can to lessen the impact to businesses during this time.

If you are working with customers that are not currently using Cytracom, please reach out to our team to get them set up with services. A new customer can start using Cytracom Mobile and Desktop today,

Please reach out to our team if we can help.

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