Connect, Collaborate, and Message with Customers through Text

People communicate through text. Now your business can too. Cytracom Shared Inboxes enables your business teams to communicate with customers via text message, collaborate, and reply from a single business phone number.

One Point of Contact. One Voice.

Engage directly with your customers from a single business persona. Enable customers to connect to your business through a single business number - one point of contact, one voice.

One-to-Many. Rich Collaboration.

Inbound messages reach the right internal business teams, at the right time. Teams can collaborate, review messages, and coordinate answers among themselves, before responding to the customer - without ever leaving the conversation thread.

Internal Messaging

Your business teams can collaborate privately, in real-time. “Mention” and tag one another in conversations. No need to toggle between other apps when all the information you need is in one view.


Know which internal team members are active, and when they are viewing or responding to a shared conversation thread.

Prioritize Threads

Every conversation with a customer is important. Set a priority status on a shared thread to indicate urgency and color code your way to streamlined success.

Never Miss a Message
with Shared Inboxes