Elaborating on HIPAA and SOC Accreditations

Cytracom Announces Key HIPAA Compliance Achievement and Continued SOC 2 Type 2 Accreditation. Continues its commitment to delivering performant and secure services for MSPs.

January 29, 2024

Cytracom, the leader in security and communications solutions for Managed Service Providers (MSPs), is proud to announce a pivotal achievement: HIPAA Type 1 compliance for its product lines. Alongside this milestone, the company continues to uphold its SOC 2 Type 2 accreditation for its UCaaS platform and ControlOne, Cytracom's SASE platform for MSPs. These accomplishments highlight our unwavering dedication to the highest standards of data security and privacy, underscoring our commitment to safeguarding sensitive information across all our offerings.

The newly attained HIPAA compliance is a testament to our dedication to protecting sensitive healthcare information, aligning with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) standards. HIPAA Type 1 compliance ensures that Cytracom adheres to strict regulations designed to protect patient health information (PHI), including electronic PHI (e-PHI), from unauthorized access or disclosure. Our compliance involves rigorous adherence to both the HIPAA Privacy Rule, which governs the use and disclosure of PHI, and the HIPAA Security Rule, which sets standards for protecting e-PHI. This includes implementing appropriate administrative, physical, and technical safeguards, conducting regular risk analyses, and ensuring that e-PHI is accessible only to authorized individuals. By achieving HIPAA compliance, we provide our partners, especially those handling medical businesses, with the assurance that we are committed to maintaining the highest standards of patient data protection and privacy.

Complementing our HIPAA compliance, Cytracom's ongoing SOC 2 Type 2 accreditation exemplifies our profound commitment to security, availability, and confidentiality. This accreditation, a rigorous and comprehensive framework developed by the American Institute of Certified Public Accountants (AICPA), evaluates our effectiveness in managing data security, particularly in service organizations like MSPs. The SOC 2 Type 2 report provides an in-depth assessment over time, ensuring that Cytracom not only meets but maintains high standards in handling sensitive data. This process, which involves an independent audit, reinforces our strong data security posture and builds client trust, distinguishing us in a market where cybersecurity is paramount.

Integral to this dedication is the Trust Center, which was established early in 2023 and is accessible on our website. The Trust Center offers our partners and customers transparency and insight into our cybersecurity and data protection strategies. It serves as a testament to our rigorous data management and security practices, allowing us to demonstrate our commitment to protecting client information and ensuring the reliability of our systems and processes. By showcasing our SOC 2 Type 2 compliance through the Trust Center, we provide our partners with confidence in our capabilities to manage and protect their data effectively, further solidifying our role as a leader in security and communications solutions for MSPs​

James Hill, Cytracom’s CISO, emphasizes the importance of these achievements: “Securing HIPAA compliance alongside our enduring SOC 2 Type 2 standards for both our UCaaS and ControlOne platforms is more than a milestone—it's a clear indication of our promise to provide top-tier data security. Our partners can rest assured that their customers' data is in safe hands with us. I encourage our partners to explore our Trust Center, where they can view our compliance reports and gain a deeper understanding of our security measures.”

As we forge ahead into 2024 and beyond, Cytracom remains steadfast in our commitment to not only meet but exceed industry standards. We are continually adapting and enhancing our security measures to align with the evolving needs of our customers and partners in the MSP ecosystem, ensuring that we stay at the forefront of technological and security advancements.