Developing a cohesive marketing and sales strategy is important to attract new customers and up-sell existing ones. With almost a decade of experience working with MSPs across North America, we have identified four primary offerings that need to be in the portfolio of a managed service provider.
Whether walking into an initial client meeting or a meeting to close the deal, it is critical to listen to and understand your client’s pain points. Offering all of the solutions below as part of your portfolio will help you alleviate these pain points.
Why these four solutions? Because they are all part of a total IT portfolio required by today’s businesses. As a mature managed service provider, you want to bring total solutions to your customers. Selling a complete portfolio provides “stickiness” with your customer. Stickiness locks the customer with you and entices them to stay for the long haul. Of course, you need to provide outstanding service and support to maintain the relationship. Taking care of your customers and selling a complete portfolio also raises the barrier of entry for the competition. By offering only two or three of the items above, you leave your customer relationship exposed to the competition. A few examples of competition:
Bottom line: if you are not selling all four of the solutions listed above, your competitor is likely to sell the ones you don’t. After they get in the door, they might replace you with their competitive offerings. Don’t get left behind. Lock up your customers with a full offering -- Managed IT, Backup, Security, and VoIP!
Cytracom delivers premier VoIP services to businesses in North America. Our channel-only approach provides our partners with the most seamless and simple VoIP solution to sell, deploy and support. We were recently chosen as one of the Best Channel Vendors for 2017.