Vulnerability Disclosure Policy

Last Modified: June 9, 2023


Cytracom is committed to protecting the security of its customers’ information, and highly values the cooperative support of security researchers. This policy is intended to give security researchers clear guidelines for conducting vulnerability discovery activities and submitting discovered vulnerabilities to us.   The policy also describes the systems and types of research to which it applies.

It is our goal that security researchers feel comfortable reporting vulnerabilities they’ve discovered – as set out in this policy – so we can fix them and keep our users’ information safe. We have developed this policy to reflect our values and set clear expectations for security researchers who share their expertise with us in good faith.

Cytracom reserves the right to modify this policy at any time, without notice, in its sole discretion.


If you comply with this policy during your security research, we will consider your research to be authorized, will review and assess the information you provide, and will not recommend or pursue legal action against you related to your research.

Cytracom cannot authorize any activity on third-party products or websites or guarantee that third parties won’t pursue legal action against you. We aren’t responsible for your liability from actions performed on third party sites.

Do not do anything illegal or unethical as part of your security research. You are responsible for complying with national and local laws, restrictions, and regulations.


Under this policy, “research” means activities in which you:

  • Notify us immediately after you discover a real or potential security issue.
  • Avoid privacy violations, degradation of user experience, disruption to production systems, and destruction or manipulation of data.
  • Only use exploits to the extent necessary to confirm a vulnerability’s presence.
  • Do not share publicly or privately any details or descriptions of your findings with any party other than Cytracom.
  • Do not intentionally compromise the privacy or safety of Cytracom personnel (e.g. users, partners), or any third parties.
  • Do not intentionally compromise the intellectual property or other commercial or financial interests of any Cytracom personnel or entities or any third parties.

Once you’ve established that a vulnerability exists or encounter any sensitive data (including personally identifiable information, financial information, or proprietary information or trade secrets of any party), you must stop your test, notify us immediately, and not disclose this data, information, or vulnerability to anyone else.


All systems and services associated with the domains listed below are in scope:


Likewise, subdomains of each listed domain, unless explicitly excluded, are in scope. Vulnerabilities found in non-Cytracom systems belonging to our vendors fall outside of this policy’s scope and should be reported directly to the vendor. If you aren’t sure whether a system or endpoint is in scope, contact us at before starting your research.

Though we develop and maintain other internet-accessible systems or services, active research and testing may only be conducted on the systems and services within the scope of this document. If there is a system not in scope that you think merits testing, please contact us at to discuss it first. We may increase the scope of this policy over time.

Rules of Engagement

Security researchers must not:

  • Test any system other than the system(s) set forth in the ‘Scope’ section above.
  • Disclose vulnerability information except as set forth in the ‘Reporting a Vulnerability’ and ‘Disclosure’ sections below.
  • Engage in physical testing of facilities or resources.
  • Engage in social engineering.
  • Engage in non-technical vulnerability testing.
  • Engage in “clickjacking.”
  • Send unsolicited email to Cytracom users or employees, including “phishing” messages.
  • Execute or attempt to execute “Denial of Service” or “Resource Exhaustion” attacks.
  • Introduce malware.
  • Test in a manner which could degrade the operation of Cytracom systems; or intentionally impair, disrupt, or disable Cytracom systems.
  • Test third-party applications, websites, or services that integrate with or link to or from Cytracom systems,
  • Delete, alter, share, copy, retain, or destroy Cytracom data, or render Cytracom data inaccessible.
  • Exfiltrate data, establish command line access, establish a persistent presence on Cytracom systems, or “pivot” to other Cytracom systems.
  • Threaten or attempt to extort Cytracom, make ransom requests, or otherwise act in bad faith.
  • Use third party testing sites, or otherwise use assets that you do not own and control.
  • Permit traffic to go through domains that you do not control.
  • Make duplicative submissions to Cytracom.
  • Share publicly or privately any details or descriptions of your findings with any party other than Cytracom.

Security researchers must:

  • Cease testing and notify us immediately upon discovery of a vulnerability or upon discovery of an exposure of nonpublic data.

Reporting a Vulnerability

We accept vulnerability reports at We do not support PGP-encrypted emails currently.

If your findings include newly discovered vulnerabilities that affect other users of a product or service and not solely Cytracom, we may share your report with the other affected third parties. We will not voluntarily share your name or contact information without express permission.

By submitting reports via email, you are indicating that you have read, understand, and agree to this policy and consent to having the contents of the communication and follow-up communications stored on Cytracom information systems.

In order to help us triage and prioritize submissions, your report should:

  • Adhere to all legal terms and conditions outlined in this policy.
  • Describe the vulnerability, where it was discovered, and the potential impact of exploitation.
  • Offer a detailed description of the steps needed to reproduce the vulnerability (proof of concept scripts or screenshots are helpful).


Cytracom is committed to timely correction of vulnerabilities. However, we recognize that public disclosure of a vulnerability in the absence of a readily available corrective action increases risk. Accordingly, you are prohibited from sharing information about discovered vulnerabilities publicly or privately with any party other than Cytracom, absent express permission from Cytracom to disclose such information. It is understood and agreed that money damages would not be a sufficient remedy for any breach of this paragraph by you or your representative(s) and that Cytracom shall be entitled to specific performance as a remedy for any such breach, including injunctive relief. Such remedy shall not be deemed to be the exclusive remedy for any such breach but shall be in addition to all other remedies available at law or equity to Cytracom.